What customers say

Okay, I’m quite literally BLOWN AWAY by McNeil’s customer service! First things first, Erica is incredible, that girl knows her stuff and she was so helpful and kind. Erica was able to help fit me in last minute, ordered a Lyft for me, and even helped carry out my groceries to the Lyft. Running into car problems is stressful enough, but running into car after grocery shopping was even more so, but Erica really helped make it all less daunting. Thank you Erica and McNeil’s Auto! 💕

We bring all of our fleet in and have jo complaints. They are honest,timely and have the best quality around i highly recommend

Transparent, kind, honest, the best customer service and communication. Made everything so easy when car stress comes up.

Great experience once again. Very thorough and a very reasonable assessment of what makes sense to fix now and what doesn't. Thanks Taylor and the rest of the team!

They know what they are doing l, amazing job

I can’t say enough good things about McNeil’s. I have been taking my vehicles to them for over 15 years. They are honest and fair, and they stand behind their work. Allow me to elaborate on that point. A few weeks ago, I took my 2012 Nissan Xterra into them for an oil change and to have it checked out before I left on my summer road trips. Erica noticed that the Radiator on the Xterra had rust on the top of it and recommended replacing it. The Xterra has around 208,000 miles on it (yeah, I kind of drive my cars into the ground), and I had a Road Trip to Canada planned, so I followed Erica’s recommendation. The first day of the Canada Road Trip, the Xterra was running like a champ. However, at a rest area 15 miles from our destination, we noticed that the engine was leaking coolant. This was very concerning, but we pushed on to where we were staying that night (Ellensburg, Washington). As we made our way to our hotel, the Xterra’s temperature would spike, then go down to normal, then spike, then go down to normal. Made it to the hotel, and first thing in the morning we found a Mechanic in Ellensburg we could take it too. We had to be in Canada that evening, so we left the Xterra with the Mechanic, rented a car, and made our way to Canada. Two days later, the Ellensburg Mechanic told us that he found the problem with the Xterra overheating. The new radiator that was installed came with the wrong radiator cap. The incorrect cap was preventing the cooling system from equalizing the pressure in the system. As a result, the pressure would build up and release coolant out of the overflow container. Wow! All of this was caused by the parts supplier sending the wrong radiator cap. We made our way back to Ellensburg, picked up the Xterra and came home. I stopped by McNeil’s a couple of days later and explained what happened. Basically, the wrong radiator cap cost me $1,600 (total cost of getting the Xterra fixed in Ellensburg and renting a car). Erica asked me to send her copies of the receipts, and she would see what she could do. I received a call from Tim, the Manger of the Sandy McNeil’s shop. He apologized for the mistake and promised that McNeil’s would make me whole. And make me whole they did. I have been reimbursed for the $1,600 paid for the car rental and the Xterra repair. If you are looking for a Mechanic Shop that you can trust, that stands behind their work, McNeil’s is the shop you have been looking for. They do great work, they stand behind their work, and their Customer Service is top notch. Give them a try. You won’t be disappointed.

Love the folks down at McNeils! I've been here a couple of times for various issues with my aging Tacoma and they've been able to help me iron things out each time with crystal-clear communication and full transparency about what may need to get done with relatively low pressure on getting them done. (I'd know, because I've embarrassingly had to put off some critical repairs the team brought to my attention for a year before I finally came in to get it all squared away). This time I was especially impressed by the professionalism shown to me by their team, who frequently updated me on the status of my truck and broke down their process so that I could understand exactly what was happening and was very upfront about the cost as well, so there were no surprises there either. Hell, I was even given an itemized list to go through of what can be done, what probably should be done, etc, and how much it'd cost, all before they could get started. I also highly appreciated them organizing alternative means of transportation for me too. For the couple of weeks my truck was in, I was never left guessing if it had been forgotten about or not, and could trust progress was being made on it each day. Much thanks to Josh and the rest of the team! If my truck falls apart again (God forbid), I'd take it back here in a heartbeat.