They know what they are doing l, amazing job

I can’t say enough good things about McNeil’s. I have been taking my vehicles to them for over 15 years. They are honest and fair, and they stand behind their work. Allow me to elaborate on that point. A few weeks ago, I took my 2012 Nissan Xterra into them for an oil change and to have it checked out before I left on my summer road trips. Erica noticed that the Radiator on the Xterra had rust on the top of it and recommended replacing it. The Xterra has around 208,000 miles on it (yeah, I kind of drive my cars into the ground), and I had a Road Trip to Canada planned, so I followed Erica’s recommendation. The first day of the Canada Road Trip, the Xterra was running like a champ. However, at a rest area 15 miles from our destination, we noticed that the engine was leaking coolant. This was very concerning, but we pushed on to where we were staying that night (Ellensburg, Washington). As we made our way to our hotel, the Xterra’s temperature would spike, then go down to normal, then spike, then go down to normal. Made it to the hotel, and first thing in the morning we found a Mechanic in Ellensburg we could take it too. We had to be in Canada that evening, so we left the Xterra with the Mechanic, rented a car, and made our way to Canada. Two days later, the Ellensburg Mechanic told us that he found the problem with the Xterra overheating. The new radiator that was installed came with the wrong radiator cap. The incorrect cap was preventing the cooling system from equalizing the pressure in the system. As a result, the pressure would build up and release coolant out of the overflow container. Wow! All of this was caused by the parts supplier sending the wrong radiator cap. We made our way back to Ellensburg, picked up the Xterra and came home. I stopped by McNeil’s a couple of days later and explained what happened. Basically, the wrong radiator cap cost me $1,600 (total cost of getting the Xterra fixed in Ellensburg and renting a car). Erica asked me to send her copies of the receipts, and she would see what she could do. I received a call from Tim, the Manger of the Sandy McNeil’s shop. He apologized for the mistake and promised that McNeil’s would make me whole. And make me whole they did. I have been reimbursed for the $1,600 paid for the car rental and the Xterra repair. If you are looking for a Mechanic Shop that you can trust, that stands behind their work, McNeil’s is the shop you have been looking for. They do great work, they stand behind their work, and their Customer Service is top notch. Give them a try. You won’t be disappointed.

Love the folks down at McNeils! I've been here a couple of times for various issues with my aging Tacoma and they've been able to help me iron things out each time with crystal-clear communication and full transparency about what may need to get done with relatively low pressure on getting them done. (I'd know, because I've embarrassingly had to put off some critical repairs the team brought to my attention for a year before I finally came in to get it all squared away). This time I was especially impressed by the professionalism shown to me by their team, who frequently updated me on the status of my truck and broke down their process so that I could understand exactly what was happening and was very upfront about the cost as well, so there were no surprises there either. Hell, I was even given an itemized list to go through of what can be done, what probably should be done, etc, and how much it'd cost, all before they could get started. I also highly appreciated them organizing alternative means of transportation for me too. For the couple of weeks my truck was in, I was never left guessing if it had been forgotten about or not, and could trust progress was being made on it each day. Much thanks to Josh and the rest of the team! If my truck falls apart again (God forbid), I'd take it back here in a heartbeat.

McNeil’s did a wonderful job on a pre-purchase inspection for me on a car. They got it done in about half a day, were very responsive, and did a phenomenal job coordinating it with me before I ultimately purchased the car. Josh was the service advisor that helped me out and he did great!

Highly recommended service. Brandon was great to work with and I appreciated the quick service with my son’s car that started leaking oil recently. Turns out it was a loose oil filter which was a sigh of huge relief. After they tightened it up and capped off the oil, they also inspected the car and offered some additional services. Thank you!

I always have a family friend experience for the last 21 yrs with McNeils. Always honest and open, great customer service and willing to work with my family. I am always recommending their services to family members.

20 minutes of listening to automated BS. Be nice if a person picked up the phone and said hello

We were driving down to Provo, for a same day-roundtrip from Eastern Idaho when our car started alarming us that it was over heating, there wasn't any oil, and the battery wasnt working. We knew calling repair shops and getting in the same day was going to be tricky, but Tyler came to the rescue and got our car in! He kept us informed along the way, and had a loaner car that we could use. If we lived down near Sandy they would 100% be our mechanics. They had snacks and water during the initial wait for the inspection. They took great care of us!

Unparalleled service. In a word, these guys truly care and they are highly detail oriented. They do a full inspection and flag anything of potential concern but don't push you to perform any additional repairs beyond what you absolutely need. I came in because my car's AC would occasionally produce a pretty nasty vinegar-like smell. I had gone to several other auto shops and mentioned this issue to them but because the smell was so intermittent, all of them just suggested I replace the cabin air filter but the issue persisted. I decided go to Mcneil's because many of the reviews mentioned a high level of attention to detail and maybe they could help me out. And they sure did: they thoroughly inspected my vehicle and found the passenger side carpet felt damp when the AC was running which allowed them to diagnose the likely cause of the problem which was a clogged evaporator drain tube. I am so thankful for them for being so mindful to my concern when other auto shops just kind of shrugged their shoulders. Mcneil's is the best, Erica is the best, the team is the best, thank you guys!

I’ve used this mechanic twice now and love the way they do business how honest they are And not feeling Forced to do any mechanical needs you don’t want to do.