I had a great experience with McNeil's Auto. I do a lot of my own vehicle repairs and usually feel pretty comfortable working on my cars, but I got myself a little into the weeds with an issue on my Sequoia and had it brought over to them. They did some really solid diagnostic work and helped me figure out what was going on. I especially appreciated Brandon. He took my calls, talked through everything with me, listened to what I had already done and tested, and never treated me like I didn't know what I was talking about. He was willing to work with me and explain what they were finding along the way. Ultimately, they didn't even end up doing the repair, but they pointed me in the right direction and gave me the information and advice I needed to move forward. I really appreciate a shop that's willing to help someone solve a problem rather than just trying to sell them a repair. I'll definitely keep McNeil's Auto in mind the next time I get in over my head. Thanks again to Brandon and the team!

They can get you in pretty quick and the pricing was less than other places.

McNeil’s Auto Care gave me fair pricing, transparent results for my vehicle, and efficient service. Sarah was extremely helpful and went out of her way to assist me with a confusion regarding transportation. Happy to say I’ll be coming back!

I had a great experience with McNeil’s! Sarah was awesome! My van had a scary issue come up and go away quickly. I was left worried it would return. I could never replicate it again but had to do something about it. This is the prime situation to be in to be taken advantage of by a dishonest mechanic. Although they couldn’t make it happen again either, I was impressed with how they approached the situation. They didn’t “throw parts” at it. They didn’t take advantage of my mystery anxiety as a chance to sell me something. They didn’t shew me off immediately when I said the issue isn’t happening currently. They didn’t make me feel bad for checking in during the process. They DID communicate clearly with me. They WERE super friendly. I DO recommend them!

McNeil’s Auto Care is hands down one of the best auto shops in Utah! Sarah and the entire team are incredible. They’re friendly, professional, honest, and really take the time to make sure you understand what’s going on with your vehicle. It’s hard to find an auto shop you can truly trust, but McNeil’s makes the whole experience easy and stress-free. Sarah and the team genuinely care about their customers and provide excellent service every time. If you’re looking for a reliable and trustworthy auto shop in Utah, I highly recommend McNeil’s Auto Care! Definitely a 5-star experience!

Okay, I’m quite literally BLOWN AWAY by McNeil’s customer service! First things first, Erica is incredible, that girl knows her stuff and she was so helpful and kind. Erica was able to help fit me in last minute, ordered a Lyft for me, and even helped carry out my groceries to the Lyft. Running into car problems is stressful enough, but running into car after grocery shopping was even more so, but Erica really helped make it all less daunting. Thank you Erica and McNeil’s Auto! 💕

Probably the most crooked shop i have been to. They claim they are "by the book" and they are... but only so that they can profit off you. Be prepared to talk with some of the most arrogant shop techs outside of a BMW dealership

We brought our car in for a repair. We had to bring it back twice. They failed to repair it correctly, and actually made it worse after the first attempt. After the 2nd failed attempt, we had to get the manager involved. He claimed he would personally oversee the repair and was confident he could fix the problem. We essentially paid close to $5000 to replace the entire front end aside from the ball joints, which he claimed were in good condition. They, again, failed to repair it correctly. We decided to take it to another mechanic. He had to literally tighten up all the parts that McNeil's installed and then discovered that the actual problem was a bad ball joint. We paid thousands more for unnecessary repairs that made the issue worse, not better.

We bring all of our fleet in and have jo complaints. They are honest,timely and have the best quality around i highly recommend

Transparent, kind, honest, the best customer service and communication. Made everything so easy when car stress comes up.